International Journal Of Electrical, Electronics And Computers(IJEEC)

Customer service is rapidly moving toward smart, automated tools to work faster, be easier to use, and offer a better experience. The given project introduces a novel form of voice chatbot, which is driven by generative artificial intelligence (AI). It is not among such outdated systems, which merely read and act according to the rules, but a system that applies sophisticated AI (such as large language models) to actually comprehend the context of the conversation, provide answers that are human-like, and engage a conversation because it is dynamic. When these pieces are connected, we have human sounding interactions that enable the reduction of holding time drastically and create a support system that is easy to grow with as the business expands. The chatbot is an all-inclusive solution that will be able to answer all of your general queries right away, as well as give you a more personalized response once the issue is too complicated.