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International Journal Of Engineering, Business And Management(IJEBM)

Measuring Social Media User Intentions: Scale Development and Validation

Dr. Nidhi Bansal , Dr. Shruti Mathur


International Journal of Engineering, Business And Management(IJEBM), Vol-9,Issue-3, July - September 2025, Pages 126-135 , 10.22161/ijebm.9.3.9

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Article Info: Received: 13 Aug 2025; Received in revised form: 11 Sep 2025; Accepted: 15 Sep 2025; Available online: 19 Sep 2025

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Social media usage has become a vital segment of B2C interactions. Though it is not as simple as it appears. It is important for marketers to understand why the consumers use social media. Users' experiences and expectations differ according to demographics, i.e. it differs with age, income range, gender, occupation and so on. Despite its growing importance, there is absence of a measurement scale that captures the dynamics and constructs that identifies the intentions behind social media engagement. The study seeks to address this gap by developing a scale with the application of exploratory factory analysis. Thus, scale was developed and latent constructs behind social media adoption were identified namely Informational Use, Pleasure, Social Interactions, Online Shopping, Educational and Reviews & Ratings. The scale then was extensively measured for reliability and both convergent & discriminant validity.The scale so developed adheres to both the reliability and validity tests. The scale may provide meaningful insights to the marketers in developing strategies to maintain the end users continued interactions with social media platforms.

Social media, User Intention Scale, EFA, Reliability, Validity

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